Last updated: April 5, 2026
August Guest (“we”, “us”, “our”) operates a cloud-based waitlist and queue management platform for restaurants and barbershops. This Privacy & Data Protection Policy describes how we collect, use, store, and protect personal information when you use our Service. We are committed to transparency about our data practices. This policy applies to business owners who create accounts (“Customers”) and individuals who join queues (“Guests”).
This data is used solely to identify gaps in our documentation and is not linked to your account or used for any other purpose. It is reviewed periodically and deleted on a rolling basis.
We use collected information to:
We do NOT use your information to:
We follow a strict aggregate-then-purge policy. Guest personal data is converted into anonymous aggregate statistics and then permanently deleted. We do not retain guest personal data longer than operationally necessary.
Our commitment: zero guest PII at rest
Once a queue visit, service request, or event concludes, we compute anonymous aggregate metrics (counts, averages, distributions) and permanently delete all personal information. No guest names, phone numbers, or email addresses are retained beyond their active session.
All payment and billing data is processed and stored exclusively by our payment provider, Stripe. August Guest does not store credit card numbers, bank account details, or payment credentials. Retention of billing records, invoices, and payment history is governed by Stripe's privacy policy and applicable tax law.
We share personal information only with the following categories of service providers, solely to operate the Service:
Supabase
Database hosting — All Service data
Stripe
Payment processing — Customer billing info
Twilio
SMS delivery — Guest phone numbers, message content
Vercel
Application hosting — Server logs, IP addresses
When a host enables ticketed events, guest payment data (name and email as provided during Stripe Checkout) is processed by Stripe on behalf of the host through the host's own connected Stripe account. August Guest receives only payment confirmation status (paid, pending, or refunded) via Stripe webhooks — we do not receive or store payment card details, billing addresses, or other financial information from guest ticket purchases.
We do not sell, rent, or trade personal information to third parties for their marketing purposes.
We may disclose information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
When a Guest provides their phone number to join a queue:
Depending on your jurisdiction, you may have the following rights:
To exercise any of these rights, contact us at hello@augustguest.com.
For Guest data: Queue and service request data is automatically aggregated and permanently deleted within hours of your visit. If you need immediate deletion, use the deletion request form below or contact us.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Categories of personal information collected: Identifiers (name, email, phone number, IP address), commercial information (billing records), internet activity (usage data), and professional information (business details).
The Service is not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at hello@augustguest.com.
We use essential cookies to maintain session state and authentication. We do not use third-party advertising cookies or cross-site tracking technologies. You can configure your browser to refuse cookies, but some features of the Service may not function properly without them.
In the event of a data breach that affects your personal information, we will:
The Service is intended for use in the United States only. August Guest does not offer the Service to residents of the European Economic Area (“EEA”), the United Kingdom, or Switzerland. If you are located in any of these jurisdictions, you are prohibited from creating an account or using the Service.
As a result, August Guest does not represent or warrant compliance with the General Data Protection Regulation (GDPR), the UK GDPR, the Swiss Federal Act on Data Protection (FADP), or any other data protection law specific to EEA member states, the United Kingdom, or Switzerland. If you access the Service from outside the United States in violation of this restriction, you do so at your own risk and August Guest assumes no responsibility for compliance with your local laws.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. For material changes, we will provide notice via email or within the Service at least 30 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance.
For privacy-related questions or to exercise your rights:
Email: hello@augustguest.com
To delete your business account and all associated data, go to your Dashboard → Billing → Delete Account.
Guest personal data is automatically aggregated into anonymous statistics and permanently deleted within hours of your visit completing. If it has been more than a few hours, your personal data has already been removed from our servers.